(302) 346-4000 | 200 Banning Street, Suite 110, Dover, DE 19904

Patient Satisfaction Survey

Dear Patient: Thank you for choosing Delaware Surgery Center. We invite you to respond to the following survey questions regarding your most recent experience. Your opinion allows us to improve the quality of care we provide and allows us to better serve our future patients and our community.

 


    Please Rate The Following


    Surgeon:


    Facility

    How satisfied were you with the interaction or your care you received from the following departments:

    Pre Anesthesia Nursing/One Medical Passport Online

    Anesthesia Staff

    Registration/ Reception

    Preop (area before surgery)

    Operating Room

    Recovery Room (area after surgery)

    Billing Staff

    Do you feel that you or your responsible adult received adequate: If NA, please comment below:

    Post operative teaching?

    Discharge instructions?

    Review of new and old medications?


    Please answer "Yes" or "No" to the following:


    If you would like to speak to the Administrator regarding your visit or care at the facility, please call 302-736-3710. Thank you for taking the time to complete our survey; we look forward to your feed back. If you have any additional comments or suggestions, please feel free to type them below.

    COVID-19 Facility Update

    Delaware Surgery Center remains committed to the safety of our patients, caregivers, and community.  The following safeguards, screening processes, and visitation policies have been instituted.

    Keeping You Safe for Surgery

    • If day of surgery you feel sick or are exhibiting any signs or symptoms of illness such as fever, chills, cough, sore throat, difficulty breathing, nausea, vomiting, diarrhea, headache, loss of taste or smell, or extreme fatigue; please DO NOT report and call the surgery center

    • A face mask is required for all persons entering the facility

    • Please perform hand hygiene upon arrival to our registration desk

    • All areas are cleaned between each patient

    • Seating is limited in our waiting room in attempts to maintain 3-6’ social distancing

    • Avoid touching your eyes, nose and mouth as much as possible to prevent potential        contamination of surfaces

    • When possible cover your cough or sneeze into a tissue, place tissues directly into the    trash can and perform hand hygiene

    Facility Screening and Testing

    • Prior to your day of surgery, you will be interviewed over the phone by a member of        our  pre-anesthesia staff. For your safety and for the safety of all of our patients/staff,      please provide honest answers to our questions and or any recent COVID                    exposures or illnesses, as additional testing may be recommended such as 3-5 days    for vaccinated and 5-7 days for unvaccinated.

    • All vaccinated and unvaccinated patients will be screened and must undergo preop COVID testing as per the facility guidelines. Please be patient with our staff, as COVID testing guidelines are subject to frequent changes pending Delaware and CDC guidelines.

    • Upon arrival to our facility you and your ride will be screened for COVID-19 symptoms    and a temperature check performed.

    Visitation Restrictions

    At this time the center is permitting only 1 visitor as the patient’s responsible adult or ride home.  This person must be at least 18 yrs. of age and may either wait in our waiting room or they may wait in their car in the parking lot. All responsible adults must provide a cell phone number and be immediately available by phone.  All post-op all patient’s will be discharged at the south end of the building under the overhang.

    Travel

    For those with recent international travel for anyone returning to the United States, it is recommended to get tested 3-5 days regardless of their vaccination status.

    We appreciate your cooperation during this time.

    References: cdc.gov/coronavirus and coronavirus.delaware.gov