(302) 346-4000 | 200 Banning Street, Suite 110, Dover, DE 19904

Privacy, Security, and Refund Policies

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund

Delaware Surgery Center does not provide refunds on payments for services. If you believe you have made an error in making your payment online, please contact us to resolve this at (302)741-2402.

COVID-19 Facility Update

Delaware Surgery Center remains committed to the safety of our patients, caregivers, and community.  The following safeguards, screening processes, and visitation policies have been instituted.

Keeping You Safe for Surgery

• If day of surgery you feel sick or are exhibiting any signs or symptoms of illness such as fever, chills, cough, sore throat, difficulty breathing, nausea, vomiting, diarrhea, headache, loss of taste or smell, or extreme fatigue; please DO NOT report and call the surgery center

• A face mask is required for all persons entering the facility

• Please perform hand hygiene upon arrival to our registration desk

• All areas are cleaned between each patient

• Seating is limited in our waiting room in attempts to maintain 3-6’ social distancing

• Avoid touching your eyes, nose and mouth as much as possible to prevent potential        contamination of surfaces

• When possible cover your cough or sneeze into a tissue, place tissues directly into the    trash can and perform hand hygiene

Facility Screening and Testing

• Prior to your day of surgery, you will be interviewed over the phone by a member of        our  pre-anesthesia staff. For your safety and for the safety of all of our patients/staff,      please provide honest answers to our questions and or any recent COVID                    exposures or illnesses, as additional testing may be recommended such as 3-5 days    for vaccinated and 5-7 days for unvaccinated.

• All vaccinated and unvaccinated patients will be screened and must undergo preop COVID testing as per the facility guidelines. Please be patient with our staff, as COVID testing guidelines are subject to frequent changes pending Delaware and CDC guidelines.

• Upon arrival to our facility you and your ride will be screened for COVID-19 symptoms    and a temperature check performed.

Visitation Restrictions

At this time the center is permitting only 1 visitor as the patient’s responsible adult or ride home.  This person must be at least 18 yrs. of age and may either wait in our waiting room or they may wait in their car in the parking lot. All responsible adults must provide a cell phone number and be immediately available by phone.  All post-op all patient’s will be discharged at the south end of the building under the overhang.

Travel

For those with recent international travel for anyone returning to the United States, it is recommended to get tested 3-5 days regardless of their vaccination status.

We appreciate your cooperation during this time.

References: cdc.gov/coronavirus and coronavirus.delaware.gov